Learn the difference between Super Admin, Admin, and Staff permissions.

---

Access Levels Overview

CareCade uses three access levels:

Level	Role	Primary Use
0	Super Admin	Full system access, billing, organization settings
1	Admin	Day-to-day operations, team and client management
2	Staff	Field work, appointments, own schedule and payroll

---

Super Admin (Level 0)

Who should have this: Business owners, operations directors

Can Do Everything, Plus:

• Change organization settings (branding, timezone, pay periods)
• Manage subscription and billing
• Add/remove other Super Admins
• Access all financial reports
• Configure integrations (custom email, etc.)
• Delete clients and team members permanently

Recommendations:

• Limit to 1-2 people per organization
• Use for initial setup and major changes
• Consider using Admin level for daily work

---

Admin (Level 1)

Who should have this: Office managers, schedulers, supervisors

Can Do:

• Add and manage clients
• Add and manage team members (up to Admin level)
• Create and edit appointments
• Approve payroll and time entries
• Run reports (payroll, billing, compliance)
• Review incidents and escalations
• Manage recruitment (Scale plan)
• Send DSHS reports to case managers

Cannot Do:

• Change organization settings
• Manage billing/subscription
• Add Super Admins
• Delete data permanently

---

Staff (Level 2)

Who should have this: Caregivers, coaches, field workers

Can Do:

• View their own schedule
• Start and complete appointments
• Clock in/out
• Submit session notes
• Report incidents
• Request schedule changes
• Request time off
• View their payroll summary
• Chat with team

Cannot Do:

• See other staff schedules (unless assigned same client)
• Edit appointments (only request changes)
• Access reports or billing
• Manage clients or team members

---

Setting Access Levels

When Adding a New Team Member:

1. Go to Team → Add Team Member
2. In the Access Level dropdown, select:
   • Admin for office staff
   • Staff for field workers

Changing an Existing Member's Level:

1. Go to Team → Click on the team member
2. Click Edit
3. Change Access Level
4. Click Save

Note: You cannot give someone a higher access level than your own. Only Super Admins can create other Super Admins.

---

Access Level Comparison

Feature	Super Admin	Admin	Staff
View dashboard	✓	✓	✓ (limited)
Manage clients	✓	✓	View only
Manage team	✓	✓	—
Create appointments	✓	✓	Own only
Approve payroll	✓	✓	—
Run reports	✓	✓	Own only
Organization settings	✓	—	—
Billing & subscription	✓	—	—

---

Tips

• Start team members at Staff level — promote to Admin only if needed
• Use Admin level for anyone who needs to create schedules
• Keep Super Admin count low for security
• Review access levels quarterly

---

Related Articles

• Inviting Your First Team Member
• Staff Permissions — Fine-tune what staff can see
• Security Settings — 2FA and session management